Departmental Service Centres
Property details of dwelling units in Basti (U.P.) has
been computerized and is also available on the website
Property records of Residential, Commercial, industrial and
Institutional are available on the portal. Details like
ownership, Transaction History, Payment Details etc are also
available. One can also track the file which is under
process at Estate Office.
A centralized solution is in place under which all the 19
courts of the District Courts complex is computerised. The
data is being used to generate cause list, case details,
judgments etc. It is being used by staff and advocates for
their day to day working. The details are also available at
A single window counter for public interface has been
provided at Basti (U.P.) Police headquarters to provide a
single point contact for the public, for early redressal of
public grievances and better service to the public. Various
services that can be availed there are - lodging complaints,
service verification / passport verifications, permissions
for religious / political processions, use of loudspeakers,
to know the progress of investigation / pending enquiries,
getting copies of FIRs / untraced reports, NOC for arms
licenses, etc.
Filing complaints and enquiries regarding the progress of
complaints / requests can be done personally or through
telephone or SMS or fax or email or postal mail.
A solution has been provided for the benefit of CHB
beneficiaries regarding various details about the dwelling
units. It includes installments details, current status of
payment, plans etc..
- Citizens Facilitation Centre
(Engineering)
A centralized control room has been established by
engineering department whereby any grievance/complaint
relating to engineering department can be lodged and
followed up. It is a single point of contact for any
Engineering Department related grievances.
- Registrar Births & Deaths
To facilitate faster retrieval of information regarding
Birth and Death, a solution is in place since last 6 years.
The website of SCDRC can be accessed to
retrieve the Cause list of State Commission and District
Fora. The status of case under State Commission or District
Fora can also be accessed based on the case number or party
name or advocate name.
Municipal Corporation has also implemented a centralised
solution for addressing complaints/grievances of citizens
pertaining to services being provided by them. A facility to
book open spaces/community centres etc is also provided for
the benefit of citizens.
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